At The Indian Superstore, we are committed to provide excellent customer service. And so, we have provided the following information to help and assist you.
Returning Unwanted Products
Please Note : This policy does not apply to undergarments & tailored dresses
To arrange the return of an unwanted item, please send us a message via the 'Contact Us' page on this website along with your Order Number and clearly mentioning the reason for returns. As we do not offer a free returns service, the return postage costs are the responsibility of the customer of unwanted items.
The customer must contact us within 7 days of receipt of the goods. The item must then be returned within 14 days of receipt at the customer’s cost for a refund of that item or to exchange it for a different item. We will not accept returns or exchanges after this period. We will then issue a refund for the price of the item excluding postage charges incurred by us and nominal charge of £1.25, which covers administrative, processing & handling costs.
Please return the item and the original dispatch note, clearly indicating the reason for return and whether you require an exchange or refund. If you have mislaid the original dispatch note, please include a covering letter with your name and full address together with your requirements.
Returning Faulty Products
In the unlikely event that you receive a faulty or damaged item, please send us a message via the 'Contact Us' form on this website within 14 days of delivery. Minor manufacture blemishes or dirt marks in the material are not qualified for returns as defective items. We will also be happy to refund the purchase price in full only if the return results from an error made by us by delivering the incorrect product other than the one ordered by yourselves.
Please return the item and the original dispatch note, clearly indicating the fault. If you have mislaid the original dispatch note, please include a covering letter with your name and full address.
In all cases, the item must be returned unused and in its original undamaged packaging with all included accessories. All tags must remain attached. All goods will be inspected on return before a refund or exchange is issued. If the item is not in its original condition or if the packaging is damaged, we reserve the right to refuse a refund or exchange. We may return the item back to you at your expense. You will be notified of this and any other associated charges. The Indian Superstore is not responsible for losses or damage during the returns process. We recommend that you use a traceable postal service that insures you for the value of the goods you are returning. The goods are the customer’s responsibility until they arrive at our premises. Please make sure that you package your return carefully to prevent any damage to the item or its packaging. We aim to process all refunds and exchanges as soon as the goods are received. If you require a refund, the amount paid will be refunded to your account.
Please note, that in the interests of health and hygiene items such as undergarments cannot be returned unless they are faulty.
IMPORTANT: Please contact us before returning an item. Goods must not be returned without prior agreement from The Indian Superstore. ALL ITEMS MUST BE RETURNED TO OUR LOCATION IN INDIA.
Cancelling An Order
Contact us via the 'Contact Us' page on this website or call 0091-2642-244488. If your order has not been shipped or left our warehouse facility, we can process the cancellation right away. When the cancellation is confirmed, we will send you a confirmation email. Unfortunately, The Indian Superstore will not be able to cancel an order if it has already shipped out of our warehouse facility. In order to offer our customers fast delivery, most orders are released from our facility within 24 hours of the order placement.
In any case, refund cannot be issued after 60 days of original transaction. Hence, any issue must be reported prior to this day.